Terms & Conditions

GENERAL TERMS
MATCO RETAIL & BUSINESS SERVICES L.P. with the title LE TRESOR DESIGNER BRANDS and VAT No EL802274985, Tax Office KEFODE OF ATHENS, is a company that sells pre-owned clothes, shoes and accessories and the physical store is located in Kolonaki, 19 Tsakalof Street, GR-10673 Athens, Greece.

Before proceeding to any purchase through our website, www.le-tresor.gr, you must make sure that you agree with the following Terms & Conditions, as all transactions are governed by them and your transaction with us implies full acceptance of these terms.

1. TERMS
The present Terms & Conditions are fully compatible with current European and Greek law, while the company reserves the right to unilaterally modify or renew the present Terms & Conditions of transactions made through its online store. The company undertakes the obligation to inform users of any modification or change through the website of this online store. Changes to the Terms do not affect orders that have already been placed.

2.INFORMATION AND PRODUCTS
The company is committed to the completeness and validity of the contents listed on the website of this online store regarding the essential characteristics of each product, subject to any technical or typographical errors, which have escaped attention or have arisen unintentionally or due to any downtime of the website due to force majeure.

3.LIMITATION OF LIABILITY
The company and its online store bear no responsibility for technical problems that may occur to users when they attempt to access the website and are related to the operation or compatibility of their own infrastructure with the use of the website. Therefore, the company has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or information available through it.

4.OBLIGATIONS OF USERS
Users of the website are prohibited from using it and the online store to send, publish, send by e-mail or otherwise transmit any content that is illegal, unfair, offensive, violates the privacy of any other person, or expresses racial, ethnic or other discrimination, infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party, contains software viruses or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store users’ personal data.

5.PROTECTION OF PERSONAL DATA
In order to make any purchase through the online store of www.le-tresor.gr and to place orders for the company’s products, you will be asked to provide some of your personal information. When you place an order, we will ask for your full name, shipping address, phone number and email address.

This data is processed by the company in accordance with the application of article 7A par. 1 (b) N. 2472/1997, for the purpose of implementing the order you placed and in no way will they be disclosed, made public or sold to third parties, unless the procedure defined by the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations is initiated arising from the national implementation of Directive 24/2006.

Credit card details are entered exclusively into the secure environment of the selected payment gateway, while the company does not keep any of them.

6.THE PRODUCTS AND LIMITATION OF LIABILITY FOR THEIR AVAILABILITY
You can find out the characteristics of the products sold by following the search instructions listed on our website and by clicking on the name of the corresponding product.

Each product is unique, exactly as pictured and described and is not available in any other size or color.

Our company takes care of your immediate and timely information about the availability of our products. However, since our physical store is also operating at the same time as this online store, you may order a product that has already been sold in the store without us having time to update the online store of the unavailability of the specific product. In this case, you will receive an e-mail, within 24 hours of your order. In case you have already paid for the product, we will cancel the transaction and your money will be returned immediately. If your order is placed on a Saturday or Sunday, you will be informed about the unavailability of the product on the following Monday, while if it is placed on a holiday, you will be informed within the next working day. Even in the event that the company is not able – for reasons that it cannot foresee – to inform you within the above deadlines about the unavailability of the products, it undertakes to return the money to you within the period of five (5) working days from your order.

Our company does not give any kind of guarantee for the availability of the products displayed on the website.

However, we commit to inform you of the unavailability of any of the purchased products, according to the above deadlines. The transaction will be considered completed only after a written electronic confirmation has been sent. In the event that it is impossible to execute an order – including the reason of the unavailability of the product – we have the right to withdraw and not fulfil it, and in case the amount of money has already been paid, it will be returned to you within five (5) working days.

7.ORDERING PRODUCTS AND PURCHASES
Placing an order through an online store constitutes the conclusion of a distance sales contract regulated by the legislative framework of Law 2251/1994, as amended.

You can place a valid order through the e-shop if you are legally capable, observing the articles of the Greek Civil Code, (provided you have completed the eighteenth year of your age and are not under judicial support in terms of entering into a sales contract).

The process for placing an order through www.le-tresor.gr begins with filling out a special form with the necessary information to conclude the sales contract.

You will be informed through the website before completing your order about the essential characteristics of the product, the price, the quantity (which cannot be more than one product as each product is a unique piece), the transport costs, the method of payment and delivery.

By sending the order form, you will receive a copy of the order in your e-mail.

8.METHODS OF PAYMENT
The available payment methods at www.le-tresor.gr are the following:

  • Credit or Debit Card
  • Apple Pay, Google Pay, IRIS
  • PayPal
  • Klarna
  • Bank Transfer.
    The transfer must be made within 24 hours, stating your full name and order number in the description. If the order is not paid by then, it will be cancelled.
  • Payment in store, by card or cash. If you choose this method, you can pay and receive your order at our physical store within 24 hours. This is highly recommended in case you wish to see a product in person, or try it. If the order is not finalized by then, it will be cancelled.

The price listed below each product is the final price (VAT is included).

The company reserves the right to adjust prices without being obliged to inform the consumer. The re-adjustment will not take into account orders that have already been placed.

Orders that are to be delivered outside of Greece (whether within the European Union or outside of it) may be subject to any financial charges due to differences in the exchange rate, customs clearance, etc., the costs of which are assumed by the customer and the company bears no responsibility .

9.RETURN / EXCHANGE POLICY
The consumer has the right to return a product and get a full refund, within 14 days from the date of purchase, only in case it does not correspond to the description provided in the listing or if it is not authentic. In order to get a full refund, the security label LE TRESOR must be intact. For the return of a non-authentic product, a certificate of non-authenticity from a certified company (such as caroldiva.com, bababedi.com, etc.) must be provided, in order to get a full refund.

Changes are accepted within 3 working days, as long as the security label LE TRESOR has not been removed and only in some exceptional cases. You can call us for more information.

Please pay close attention to the pictures and the detailed description of all products you wish to purchase, as indicated in a prominent place in the listing of each product, so that you are absolutely certain, before proceeding with your purchase.

If you wish to cancel the order after completing the online order and before the order is shipped, contact us at info@le-tresor.gr or call us at +30 210 3642932 and your order will be cancelled immediately.

In case you request a change to an order that has already been shipped (meaning you have already received an e-mail with the tracking number) you will be charged twice the shipping costs of your order. The same applies in the event that the order is returned to our company due to your failure to receive it on time and you request to be sent to you again.

10.MISCELLANEOUS
If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the agreed time, we will inform you via e-mail. Our company bears no responsibility for any situation that arises out of its own fault, however we will make every effort to send your order the soonest we can.

The company reserves the right to modify or renew the Terms & Conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.

These Terms & Conditions of use are governed by Greek law, while the Courts of Athens are competent.